Customer information (Legal mentions)

PRIVACY POLICY AND DATA PROTECTION

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data, which repeals directive 95 /46/CE (hereinafter, RGPD), of Law 34/2002, of July 11, on services of the information society and electronic commerce (hereinafter, LSSI-CE) and Organic Law 3/2018, Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD), SOLUSPORTS guarantees the protection and confidentiality of personal data, of any kind provided by our clients, in accordance with the provisions of the General Regulations for the Protection of Personal Data.

The data provided will be treated in the terms established in the RGPD, in that sense SOLUSPORTS has adopted the levels of protection that are legally required, and has installed all the technical measures at its disposal to prevent loss, misuse, alteration, unauthorized access by third parties, set forth below. However, the user must be aware that security measures on the Internet are not impregnable.


RESPONSIBLE FOR THE TREATMENT
Name: SOLUSPORTS

CIF: X3727125K

Address: C/ Benet Mercadé 24 08012 Barcelona

Telephone: +34 664 486 884

Email: info@solusports.com


PURPOSE OF TREATMENT
All the data provided by our clients and/or visitors to the SOLUSPORTS website or its staff will be included in the record of personal data processing activities, created and maintained under the responsibility of SOLUSPORTS, essential to provide the services requested by users, or to resolve doubts or questions raised by our visitors. Our policy is not to create profiles on the users of our services.


LEGITIMITY OF THE TREATMENT
1. Contractual relationship: It is the one that applies when you buy one of our products or contract any of our services.
2. Legitimate interest: To attend to queries and claims that you raise and to manage the collection of amounts owed.
3. Your consent: If you are a user of our website, by checking the box that appears on the contact form, you authorize us to send you the necessary communications to respond to the query or request for information raised.


RECIPIENTS
We do not transfer your personal data to anyone, except for those public or private entities to which we are obliged to provide your personal data in order to comply with any law. For example, the Tax Law requires the Tax Agency to provide certain information on economic operations that exceed a certain amount.

In the event that, aside from the cases mentioned, we need to disclose your personal information to other entities, we will previously request your permission through clear options that will allow you to decide in this regard.


COMMUNICATION
We will not make international transfers of your personal data for any of the indicated purposes.


CONSERVATION
We will only retain your personal data for as long as is necessary to achieve the purposes for which it was collected. When determining the appropriate retention period, we examine the risks involved in the treatment, as well as our contractual, legal and regulatory obligations, internal data retention policies and our legitimate business interests described in this Privacy Notice and Cookies policy.

In this sense, SoluSport will keep the personal data once its relationship with you has ended, duly blocked, during the limitation period of the actions that could derive from the relationship maintained with the interested party.

Once blocked, your data will be inaccessible to SOLUSPORTS, and will not be processed except for making it available to public administrations, Judges and Courts, for the attention of possible responsibilities arising from the processing, as well as for the exercise and defense of claims before the Spanish Data Protection Agency.


SECURITY
We use all reasonable efforts to maintain the confidentiality of personal information processed on our systems. We maintain strict levels of security to protect the personal data that we process against accidental loss and unauthorized access, processing or disclosure, taking into account the state of the technology, the nature and the risks to which the data is exposed. However, we cannot be held responsible for the use that you make of the data (including username and password) that you use on our website. Our staff follows strict privacy standards and where we engage third parties to provide support services, we require them to abide by the same standards and allow us to audit them for compliance.


YOUR RIGHTS
We inform you that you can exercise the following rights:

1. Right of access to your personal data, to know which ones are being processed and the processing operations carried out with them;
2. Right to rectify any inaccurate personal data;
3. Right to delete your personal data, when this is possible (for example, due to legal imperative);
4. Right to limit the processing of your personal data when the accuracy, legality or necessity of data processing is in doubt, in which case, we may keep them for the exercise or defense of claims.
5. Right to oppose the processing of your personal data, when the legal basis that enables us to process those indicated is our legitimate interest. «SOLUSPORTS » will stop processing your data unless it has a legitimate interest or it is necessary for the defense of claims.
6. Right to the portability of your data, when the legal basis that enables us to process it is the existence of a contractual relationship or your consent.
7. Right to revoke the consent granted to SOLUSPORTS

To exercise your rights, you can do so for free and at any time by contacting us at the address Benet Mercadé,24 08012 Barcelona, attaching a copy of your ID.

PROTECTION OF RIGHTS
In case you understand that your rights have been neglected by our entity, you can file a claim with the Spanish Agency for Data Protection, through any of the following means:

• Electronic office: https://www.aepd.es
• Postal mail: Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001, Madrid
• Telephone: 901.100.099 and 912.663.517

Filing a claim with the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not necessary.


UPDATES
SoluSport reserves the right to modify this policy to adapt it to new legislation or jurisprudence that may affect compliance with it.


REFUND

• The SOLUSPORTS company undertakes to refund or exchange dissatisfied private (non-professional) customers, as long as the purchased product has not been used and has been returned with its original packaging and in perfect condition, within a maximum period of 15 days. from the order date.
• Only the company SOLUSPORTS reserves the right to accept or not the return of the product. In case of rejection, the product will be returned to the customer. These forwarding costs will be borne by the said customer. In general, all shipping costs will be borne by the customer except in the event of a verified error by the SOLUSPORTS company (error in sending the requested size, error in sending the quantities ordered).

OBSERVATION REGARDING THE RESPONSIBILITY OF SOLUSPORT:
The information given on this site is intended solely to help readers find and better understand SoluSport products. They are not a substitute for advice or treatment by a qualified physician.

SOLUSPORTS advises all visitors to its website to systematically consult a doctor before starting, modifying or stopping treatment by their own decision.

SoluSport declines any responsibility for damages or problems that could result from the use, correct or incorrect, of its information.

Although we carefully check the contents, we accept no responsibility for the content of these sites to which external links lead.

COOKIES
The www.solusports.com site is likely to use "Cookies" technology and memorize the IP address of the computer from which the Site is consulted.

"Cookies" are data files sent to your browser by a web server and stored on your computer's hard drive that allow you to record information about your browsing on the Site (pages viewed, dates and times of viewing, type of computer and browser used, access provider...), to offer you, on your next visits, easier navigation, offers and information corresponding to your expectations.

You have the possibility of configuring your browser to be warned of the use of Cookies and to reject them. If you reject Cookies, SOLUSPORTS cannot guarantee an optimal visit to the site and certain content or functionalities may be unavailable.